FAQ

A: Our facial cleansing instruments are designed with ultra-soft skin-friendly contact heads and low-frequency gentle vibration modes, which produce mild friction and vibration on the facial surface without irritating sensitive skin or damaging the skin barrier. The scientific cleansing frequency effectively removes daily residual makeup, facial oil, and pore dirt, improving skin roughness and dullness while protecting fragile facial skin. The waterproof body design supports wet and dry dual use, bringing safe and comfortable deep cleaning experience, suitable for all skin types including sensitive skin for daily long-term use. 

A: Our multifunctional beauty devices adopt safe physical massage and auxiliary skincare technology, which can accelerate facial blood circulation, relieve facial muscle fatigue, lift loose facial skin, and improve fine dry lines caused by aging and dryness. Long-term consistent use can effectively enhance facial skin elasticity, tighten skin texture, and promote the absorption of skincare products, maximizing the utilization of facial essences and lotions to maintain delicate and youthful facial condition. 

A: The curling iron is built with an intelligent constant-temperature heating system, which ensures uniform heating on the curling surface and avoids local overheating and high-temperature burning damage to hair. The smooth heating panel reduces hair friction and pulling during styling, effectively shaping natural and lasting curly hairstyles while locking hair moisture, improving dry and frizzy hair texture, and keeping hair smooth, shiny and fluffy after styling. 

A: All beauty devices, cleansing instruments and curling irons are professionally photographed and color-calibrated to restore real product appearance, color and texture. Slight visual differences caused by different display devices, shooting light and ambient environments are normal and will not affect product performance, functions and daily use effects. 

A: Customers can apply for order cancellation or information modification within twelve hours after successful payment, provided that the order has not been sorted, packaged, and dispatched by the warehouse team. Once the packaging and shipping process starts, orders cannot be modified or canceled to ensure standardized logistics arrangement and orderly overall order management. 

A: If received beauty devices, cleansing instruments or curling irons have shell damage, functional failure, circuit abnormality, or structural defects caused by transportation extrusion and collision, customers need to submit feedback and provide real product and packaging photos within forty-eight hours after delivery. We will quickly verify the actual situation and provide targeted solutions in accordance with the official return and exchange policy. 

A: Domestic shipping takes four to seven business days after warehouse processing, while international shipping takes ten to eighteen business days due to customs clearance procedures and cross-border logistics scheduling. After shipment, the system will automatically send an exclusive tracking number for real-time online logistics inquiry. 

A: Store all electronic beauty devices in dry, cool and ventilated environments, avoiding long-term high temperature, humid environment and sun exposure. Keep the device surface clean and dry after use, avoid private disassembly and overcharging, and follow the standard operating steps to extend service life and maintain stable performance.